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Gin Club F.A.Q.
I've just joined the gin club, what happens next?
Welcome aboard, gin lover. You will receive an automated email detailing your order you can just sit back and wait for your 1st delivery to arrive on your preferred delivery date.
Your initial Gin Club Commitment
Cancellation is available at any time with no hidden charges after an initial commitment of two Gin Club deliveries.
When is my next Gin Club/Year of Gin delivery?
Your first delivery is up to you. You select it on a calendar while ordering and your first box will arrive on that date. After that, all subsequent boxes will be delivered according to our schedule where we send on the first working day of the month as outlined below:
| Month | Delivery month? |
|---|---|
| January | No |
| February | Yes |
| March | No |
| April | Yes |
| May | No |
| June | Yes |
| July | No |
| August | Yes |
| September | No |
| October | Yes |
| November | No |
| December | Yes |
Depending on the month your first delivery date falls in and the interval you choose, your 2nd and subsequent boxes will arrive according to the table below:
| Month of first delivery date | Second delivery date (first week of) | |||
|---|---|---|---|---|
| 2-monthly box | 4-monthly box | |||
| Jan '24 | Apr '24 | Jun '24 | ||
| Feb '24 | Apr '24 | Jun '24 | ||
| Mar '24 | Jun '24 | Aug '24 | ||
| Apr '24 | Jun '24 | Aug '24 | ||
| May '24 | Aug '24 | Oct '24 | ||
| Jun '24 | Aug '24 | Oct '24 | ||
| July '24 | Oct '24 | Dec '24 | ||
| Aug '24 | Oct '24 | Dec '24 | ||
| Sep '24 | Dec '24 | Feb '25 | ||
| Oct '24 | Dec '24 | Feb '25 | ||
| Nov '24 | Feb '25 | Apr '25 | ||
| Dec '24 | Feb '25 | Apr '25 | ||
When are my Gin Club recurring payments taken?
When you first place your order you'll be charged immediately for the cost of the Gin Club (£44.00), any premium delivery and extra gifts you added while ordering. Then, every 2 or 4 months you'll be charged £44.00 on the 26th day of the month prior to your next box.
Example: Say you order a 2-monthly Gin Club subscription and selected January 23rd as your first delivery date. Your first box will arrive on your chosen date and your second box will be sent on the first working day in April and payment will be taken on the 26th of March.
How do I manage my Gin Club membership?
Simples, get in touch with our super friendly dedicated customer care team where you can easily:
- Amend your membership/details
- Cancel your membership
- Skip a box
- Pause your membership
- Change your address
- Change the frequency of boxes you receive
How do I Cancel my Gin Club Subscription Order?
To cancel your subscription, it must be done in writing either via email or using our contact us form so we have a record.
If you cancel on or before the 21st of the month of your next payment then your order will be cancelled and you will not receive your next box. If, however, you cancel after the 21st then you will still be charged and sent the last box.
Please note if you decide to cancel your subscription before your 2nd box arrives, we will deem your 1st box was intended as a One-Off gift and charge you the difference between the Gin Club Subscription at £44.00 and the actual cost of the One-off box, which is currently £54.00 plus our current postage rate. (Free delivery is only available on Gin Club Subscriptions and not one-off Gin Club boxes). We do this to prevent the misuse of our introductory Gin Club special offers.
Can I Cancel a Year of Gin Club Gift Order?
No, this order is paid in advance at a discounted rate and will be fulfilled every 2 or 4 months for a year. You can of course change the delivery address at any time if this helps.
How big is your Gin Club?
We are really, with about 150 members at the moment, but our nimble size and the fact we do everything in-house just means we can supply genuine small craft gins that the big boys can't touch.
What exactly is in each Gin Club Box?
Well, alongside our current special offers for joining your box will include a full-sized bottle of small craft gin from here in the UK or anywhere overseas, a selection of tonics and mixers, nibbles and garnishes along a copy of our unique Ginsarian newsletter with the current 15% discount code that tiy can use across all our websites and indeed your next gin purchase".
Can I add extra items to my basket when ordering a Gin Club membership or Year of Gin Gift?
Yes you can. Our unique order form will allow you to add whatever you choose and on top of your Gin Club/Year of Gin first delivery you will receive any extras you ordered as well.
Can I order over the telephone?
Yes, simply call 0800 808 7673 or if overseas call +44 1502 564488 during our working hours of 10am–5pm Monday to Friday & 9am–4pm Saturday. Please note there are times when we may be too busy to take your call so leave us a message and we will get back to you ASAP.
Can I add a message to my order?
Yes, you sure can, it's what we do, gifting is our bag and we even have some suggestions if you're stuck, look out for them on our order form.
Can you deliver outside of the UK?
No, we only deliver to addresses within the UK and Northern Ireland currently.
My order has arrived damaged, what now?
So sorry, all we ask is that you snap a few quick photos to capture the damage as clearly as possible – including the inside and outside of your box, as well as the packing label and send them to our customer care team within 2 days of receiving your order.
What are your accepted Payment methods?
We accept all major credit and debit cards including Visa, MasterCard, American Express, Delta, Maestro, Electron, JCB and Paypal except for recurring Gin Club memberships where we are unable to accept PayPal and this method of payment will not be made available at checkout.
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